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Administration and Finance IT

Administration and Finance IT is committed to providing effective IT business solutions for the Division of Administration & Finance through exceptional customer service and technical expertise. Services provided include process mapping and process improvement, regulatory compliance, digital transformation and document security, in-house application development, support and maintenance of server infrastructure, and implementation and integration of third-party applications.

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Administration and Finance IT Requests

Below is a list of requests that employees can submit. Any request that is submitted will be reviewed and can be escalated due to its complexity.

Project Request

Users can submit a project request when they need assistance to streamline business processes or manage new software implementations. They can also submit a project request when they need automation, reports, dashboards, or instructional materials developed. Submitting a project request will require approval from the selected department.

Examples of projects include:

  • Configure Security Cameras
  • Server Upgrades
  • Developing New Business Solutions (Smartsheet, Application Development, etc.)

To submit a project request, please email afitsupport@fullerton.edu with the following information:

  1. Email Subject: Project Request: {Project Name}
  2. Project Description
  3. Department Requesting the Project
  4. Who's the main contact for this project?
  5. What is the issue you need to resolve?
  6. Who will use this solution?
  7. Expected Start Date
  8. Expected End Date
  9. Are there any special requests or considerations for this project?

 

ServiceNow

ServiceNow is used to track emails that employees send to Support. Users can submit an email if they need technical assistance troubleshooting a business solution, software, or hardware. Users can also submit an email if there is an outage, minor updates to a webpage, require assistance with software installations, minor update or upgrade added to their existing application, form, or webpage template/layout.

Examples of emails include:

  • Technical assistance with RIMS
  • Assistance with running software updates
  • Troubleshooting a technical issue (e.g. access or other needs not covered by the Simple Request or Project Request forms)
  • Adding electronic signatures to Adobe Forms
  • Minor updates to pre-existing web application
  • Updating pre-existing webpages, guides, or simple forms
  • Fileshare Access (W or S drive)

Contact Support

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Administration and Finance IT is committed to providing effective IT business solutions for the Division of Administration & Finance through exceptional customer service and technical expertise.

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